REFUND POLICY

15.1 Right of withdrawal: In the case of distance contracts, the consumer has the right to notify the company within 14 (fourteen) days of receipt of the goods that they withdraw from the contract, without having to state any reason for their decision. The notice of withdrawal must be sent to us within the specified period via an unambiguous statement to info@anta-outlet.eu. For this purpose, you may also use the standard withdrawal form published on our Website.

15.2 Exceptions to the right of withdrawal: The consumer does not have the right to withdraw from the contract in the case of:

​a)  goods made according to the consumer’s specific instructions (e.g. personalized products);

​b)  sealed goods which are not suitable for return due to health protection or hygiene reasons, if the seal or packaging has been opened after delivery (e.g. mouth guards, underwear).

15.3 Return of goods and costs: You must return the product without undue delay and no later than 14 days after notifying us of withdrawal. We recommend returning the product securely packaged in its original packaging. The item should be sent to: iTAK Šport d.o.o., Ob Železnici 30a, 1000 Ljubljana, Slovenia. The cost of returning the goods shall be borne by the consumer. 

15.4 Condition of returned goods: The consumer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the product. In case of signs of improper use, we reserve the right to claim compensation for the reduced value. 

15.5 Refund: In the event of withdrawal from the contract, the company shall reimburse all payments received from the consumer, including standard delivery costs, without undue delay and no later than 14 days after receipt of the withdrawal notice. The refund will be made using the same means of payment, unless the consumer has expressly agreed otherwise. The company may withhold reimbursement until it has received the returned goods or until the consumer provides proof of return shipment. 

15.6 Exchanges: In-store exchanges of the same product (same model) for a different size or colour are possible. Exchanges for a different colour are only possible if the regular price of both products is the same. If the product was purchased as part of a promotional bundle or at a discount, exchange for a different colour is not possible.